Return Policy

At DKDIGITAL, your satisfaction is our priority. If you are not entirely satisfied with your order, we offer a simple and transparent return process.

1. Return Period

You have 14 days from the receipt of your order to notify us of your wish to return an item. After this period, no returns will be accepted.

2. Return Conditions

To be accepted, any returned item must:
- Be in its original, unused, and undamaged condition;
- Be accompanied by its original packaging and all its accessories;
- Be accompanied by proof of purchase (invoice or order confirmation).

3. Non-Returnable Items

Certain items cannot be returned, including:
- Personalized or custom-made products;
- Downloaded digital products;
- Promotional items marked as non-refundable.

4. Return Procedure

To initiate a return, please follow these steps:
1. Contact us at [To be completed] indicating your order number and the reason for the return;
2. We will provide you with shipping instructions;
3. Carefully pack the item and ship it to the address provided;
4. Keep proof of shipment until refund confirmation.

5. Return Costs

Return shipping costs are the responsibility of the customer, except in the case of an error on our part (defective item or not conforming to the order).

6. Refund

After receipt and verification of the returned item, we will process the refund within 14 business days via the same payment method used for the purchase. You will receive an email confirmation as soon as the refund is processed.

7. Exchange

If you wish to exchange an item for another model or size, please contact us. Exchanges are possible subject to availability at all times.